It is so easy for us to demand quality customer service when we are the ones in need of something. I get very angry when I receive poor customer service with phone companies, at restaurants, inquiring about a service provider, etc. I have LEFT companies (one was even the same day I joined! *I Hate Sprint!*) because of a lack of customer service. Waiting and waiting, transferring and transferring, unhelpful (is that a word?) RUDE person after person. Goodbye! I'll take my business elsewhere! And I'll tell everyone I know about it! (OK, maybe not everyone. But people are way more likely to pass on feedback to others when it is NEGATIVE)
How quickly we can forget how we would like to be treated when we are suddenly on the other side. We get busy, we're are coming up on the end of a 12 hour shift that we weren't well prepared for. (Lack of rest? Lack of food? Just feeling icky?) Going that extra mile, especially in an ER, even more so in a CHILDREN'S ER... can mean a lot. Not everyone needs extra attention. However, it can truly make a difference for the terrified mom, concerned dad, injured and frightened child... A blanket or sticker for a patient. A Diet Coke for mom. These little things that require nothing more than for us to utilize them can help our visiting families with their experience. I love working at Primary Children's. It is a very special place to be, and I love having the opportunity to make a special impact every now and then. :)
Tuesday
Fine Print. haha.
"Customers don't like all our fine print, but we'd go out of business if we honored our 100% satisfaction guaranteed policy without it."
Wednesday
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